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3 Things You Need to Know About Social Media Strategy
Jan 14th
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/strategy.jpg” alt=”strategy image” class=”alignright size-full wp-image-143936″/>B.L. Ochman is a Managing Director of Proof Digital Media; publisher of
href=”http://www.whatsnextblog.com” >What’s Next Blog, and co-founder of pet site
href=”http://www.pawfun.com” >Pawfun.com. Follower her on Twitter at
href=”http://www.twitter.com/whatsnext” >@whatsnext.
Companies large and small are rushing to understand and get involved in social media. But most of the agencies and consultants who are being paid to establish social media campaigns for corporations are afraid to tell their clients three things they don’t want to hear.
1. Everyone Must Work Together
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src=”http://cdn.mashable.com/wp-content/uploads/2009/11/hands-in.jpg” alt=”hands in image” class=”alignleft size-full wp-image-143936″/>In most big companies, IT, digital, marketing and sales not only don’t work together, they compete with each other. Until they start collaborating as a team, you will not succeed in social media.
For example, I recently handled social media advertising for a major retail chain’s holiday microsite. The promotion was conceived by the digital department and involved augmented reality. But the IT department refused to allow a link from the homepage to the microsite because the microsite’s design was done by an external agency.
Further, the marketing department refused to allow a dedicated e-mail to go out to the company’s mailing list, and when placed in the company’s normal promotional e-mail, the link to the microsite was lost in a sea of weekly specials.
These hurdles made it very hard to drive traffic to the microsite.
But more than that, this lack of internal collaboration and contact makes any kind of social media involvement virtually impossible.
A company that hasn’t learned to listen to its own employees, and encourage them to collaborate internally, is not likely to succeed in integrating social media tools into its marketing mix, no matter what agency or consultant they hire.
2. Top Management Must Be On Board
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/managers.jpg” alt=”managers image” class=”alignright size-full wp-image-143936″/>If the direction doesn’t come from the very top, managers, who have myriad reasons to fear change, will hang on to the status quo.
Despite the best intentions of agencies and consultants, social media integration is bound to meet huge resistance until top management says it’s OK to spend time and money to integrate it into the company’s marketing and culture.
Example: The marketing team of an international manufacturer of electronics wanted to know how the company could begin to use social media and we discussed the many possibilities.
Listening and responding to what customers are saying about the brand in social media can supply good intelligence and give the company a chance to interact with customers.
“Our management doesn’t want to listen to customers,” the PR director said. “They want to talk to them.”
However, that doesn’t work anymore. The status quo is dead. Any company that isn’t willing to listen to customers and be nimble and quick enough to respond, and, when necessary, change, will soon be unable to compete with smart, tech-savvy companies that can turn on a dime.
Willingness to change is the new bottom line for every business today. But top management has to buy in before change can begin.
3. Don’t Expect Overnight Success
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/point-a-b.jpg” alt=”point a to b” class=”alignleft size-full wp-image-143936″/>Sure there are videos that go viral, contests that attract a lot of buzz, and Facebook pages that get a lot of fans. But what comes after those efforts?
After the tools change (and they surely will) how will social media fit into the company’s overall strategy and help it reach long-term goals?
Example: Smart companies look at the long-term. href=”http://www.fiskateers.com/blog/” >The Fiskateers, now in its sixth year, is the brainchild of digital agency Brains on Fire, for their client Fiskars.
With the scissors brand losing market share to foreign knock-offs, the company enlisted several actual crafters to blog, attend events, and represent the brand to customers as part of a new community strategy.
“If you empower your customers to become your evangelists, you’d better be prepared to continue it,” says Brains on Fire’s Geno Church. “It’s permanent when you engage in this type of marketing.”
Once you have created the community, listen to it. Fiskars made several changes to its products based on what it discovered through its Fiskateers community. Doing so helped build customer trust and loyalty.
Where Should Your Company Start?
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Realizing that employing social media in the marketing mix is a long-term commitment to change, the best way to start is to pick manageable, measurable goals.
Pick a small number of social media goals for the coming year. Some possibilities:
- Turn the company newsletter into an internal blog and give all employees the ability to contribute
/> – Establish a social media policy for employee participation in social media on company time and beyond
/> – Let employees vote on the best ideas suggested by other employees
/> – Resolve to respond to customer service issues within three hours, via social media
Don’t try to do all of these things at once. Pick the ones that are most likely to be possible for your company to start and sustain.
More business resources from Mashable:
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- href=”http://mashable.com/2010/01/11/social-media-integration/”>The 10 Stages of Social Media Business Integration
/> – href=”http://mashable.com/2010/01/12/social-media-contest/”>5 Tips for Creating a Successful Social Media Contest
/> – href=”http://mashable.com/2009/10/27/social-media-roi/”>HOW TO: Measure Social Media ROI
/> – href=”http://mashable.com/2009/12/28/social-media-business-strategy/”>HOW TO: Implement a Social Media Business Strategy
/> – href=”http://mashable.com/2010/01/11/start-page/”>HOW TO: Use a Start Page to Stay Organized
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/>Reviews: href=”http://www.blippr.com/apps/336650-Facebook” >Facebook, href=”http://www.blippr.com/apps/393797-iStockphoto” >iStockphoto
Tags: href=”http://mashable.com/tag/business/”>business, href=”http://mashable.com/tag/list/”>List, href=”http://mashable.com/tag/lists/”>Lists, href=”http://mashable.com/tag/marketing/”>MARKETING, href=”http://mashable.com/tag/social-media/”>social media, href=”http://mashable.com/tag/strategy/”>strategy
10 Fun iPhone Apps for Beer Lovers
Jan 14th
Posted by Jeana Lee Tahnk in Social
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/iphone-beer.jpg” alt=”iphone beer image” class=”alignright size-full wp-image-143936″/>Ales, stouts, porters, pilsners… so many beers, too little time. To help you navigate this vast and varied world of beer, you can always turn to your iPhone. There are plenty of beer apps available on iTunes — everything from beer games to reference guides — even apps that attempt to measure your levels of drunkenness.
iPhone wielding beer enthusiasts can rejoice over the following apps to satisfy your malty, hoppy and lager-induced desires. After all, there’s nothing like cracking open a frosty brew at the end of a long day –- or simulating it.
1.
href=”http://itunes.apple.com/us/app/ibeer-5-drinks-more-gags/id283914070?mt=8″ >iBeer
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iBeer is one of those fun apps that doesn’t really do anything but entertain. It simulates a pint of beer that you can jostle and drink. With five different beers to choose from, the visual of tipping the glass (iPhone) back and seeing the liquid disappear is strikingly real. The loud burp at the end is an added bonus. No beer-related apps list would be complete without this popular one.
Cost: $0.99
2.
href=”http://itunes.apple.com/us/app/gallaghers-beer-guide/id334678647?mt=8″ >Gallagher’s Beer Guide
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This app is a fantastic resource for a beer novice or one who wants to learn more about different brews. Divided into 12 categories, including brown ales, stouts and porters, and IPAs, Gallagher’s Beer Guide provides you with information on taste characteristics, popular choices within each category, and related styles.
Cost: $0.99
3.
href=”http://itunes.apple.com/us/app/id328010253?mt=8″ >Guinness Pub Finder
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There’s something unmistakably refreshing about a nice, cold Guinness. The dark, chocolaty and rich beer has its devout following, enough to spawn an iPhone app dedicated to finding exactly where this draught is served. Another fun feature of this app is its “Six Steps to Creating the Perfect Pint” lesson.
Note: Unfortunately, residents in AK, AZ, GA, HI, IN, KT, MO, OH, PA, TX and WV will find that this app does not work due to specific state laws related to alcohol advertising.
Cost: $1.99
4.
href=”http://itunes.apple.com/us/app/ibeers-pro-2700-beers-at-your-fingertips/id295196547?mt=8″ >iBeers Pro
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With more than 2,700 varieties listed in this app, iBeers Pro is like a who’s who of beer. Each beer lists the country of origin, brewer, type of beer and bottle size, as well as user ratings and an ability to add it to your favorites list. This is a good app to have for adventurous beer drinkers who like to go beyond the brews they’re familiar with. This app also comes in a Lite version for $1.99 and the regular iBeers version for $2.99.
Cost: $3.99
5.
href=”http://itunes.apple.com/us/app/beercloud/id338600739?mt=8″ >BeerCloud
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If $3.99 is a little too steep and you’d rather get the information for free, BeerCloud is a good alternative. Although not as comprehensive as iBeers Pro, BeerCloud does offer the ability to search for beers, as well as determine where, via GPS tracking, a particular beer of choice is available near you.
Cost: FREE
6.
href=”http://itunes.apple.com/us/app/beer-match-beer-food-cheese-pairings/id326255719?mt=8″ >Beer Match: Beer, Food & Cheese Pairings
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Do you know what kind of beer goes best with Cajun food? How about lamb chops? If not, Beer Match can help you. By pairing 31 styles of beer with more than 500 different kinds of foods (including cheeses), you can instantly find out if the pale ale or the stout is the better choice when planning your menu.
Cost: $0.99
7.
href=”http://itunes.apple.com/us/app/drinkfit-beer-cocktail-liquor/id323133419?mt=8″ >Drink Fit
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They don’t call it a beer belly for nothing. As tasty as it is, you can quickly pack on the pounds if beer is consumed in excess. Drink Fit is a great app that provides users with full nutritional information for more than 1,600 drinks (including beer, cocktails, wine) and also offers a “My Night” feature where users can tally their caloric consumption for one evening of drinking. It’s a great app for anyone who is conscious about their dietary intake.
Cost: $1.99
8.
href=”http://itunes.apple.com/us/app/find-craft-beer/id340206461?mt=8″ >Find Craft Beer
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If big name beers don’t do it for you and you seek more of an off-the-beaten path microbrew, then this is a perfect app. Find Craft Beer uses GPS tracking to locate brew pubs, breweries, beer bars, beer stores and homebrew stores near you. The settings function enables you to select from any or all of these types of locations to identify the nearest locale to get a tasty microbrew.
Cost: $0.99
9.
href=”http://itunes.apple.com/us/app/ibrewmaster/id315820829?mt=8″ >iBrewMaster
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For more ambitious beer drinkers who like to make their own brews, iBrewMaster is a comprehensive app that takes home brewers through the whole process. The app comes with 50 recipes and also enables users to keep thorough track of multiple batches that are being brewed at the same time.
Cost: $4.99
10.
href=”http://itunes.apple.com/us/app/happy-houred/id326120518?mt=8″ >Happy Houred
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Who doesn’t like a good Happy Hour? This app scours local bars in your area to find any happy hour specials near you. Happy Houred currently offers search functionality in approximately 700 cities in the U.S. but is predominantly user-generated, so new bars and happy hour specials are constantly being added.
Cost: FREE
More iPhone resources from Mashable:
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- href=”http://mashable.com/2009/11/06/iphone-apps-wine/”>5 Must-Have iPhone Apps for Wine Lovers
/> – href=”http://mashable.com/2009/12/07/iphone-dating/”>10 Essential iPhone Apps to Avoid Dating Disasters
/> – href=”http://mashable.com/2009/12/20/iphone-avoid-work-disasters/”>10 iPhone Apps to Avoid Work Disasters
/> – href=”http://mashable.com/2009/10/10/iphone-apps-parents/”>20 Fantastic Free iPhone Apps for Parents
/> – href=”http://mashable.com/2010/01/03/iphone-cat-lovers/”>9 Essential iPhone Apps for Cat Lovers
/> – href=”http://mashable.com/2009/12/27/10-iphone-apps-dog-lovers/”>10 Best iPhone Apps for Dog Lovers
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Tags: href=”http://mashable.com/tag/beer/”>Beer, href=”http://mashable.com/tag/food/”>Food, href=”http://mashable.com/tag/guinness/”>Guinness, href=”http://mashable.com/tag/iphone/”>iphone, href=”http://mashable.com/tag/iphone-apps/”>iphone apps, href=”http://mashable.com/tag/list/”>List, href=”http://mashable.com/tag/lists/”>Lists
How Conceptual Metaphors are Stunting Web Innovation
Jan 13th
Posted by Venkatesh Rao in Social
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/folders.jpg” alt=”" title=”folders” width=”260″ height=”189″ class=”alignright size-full wp-image-183467″ />Venkatesh Rao is a researcher in the Xerox Innovation Group, and the project manager for
href=”http://trailmeme.com/” >Trailmeme, a research beta technology that allows users to blaze and follow trails through web content and the
href=”http://wordpress.org/extend/plugins/wordtrails/” >Trailmeme for WordPress plugin. He blogs at
href=”http://ribbonfarm.com/” >ribbonfarm.com.
As much as we focus on developing new technologies, it is also essential that we break free of certain metaphors that bind and restrict our thinking about what these technologies can ultimately achieve. The familiar “document” metaphor, among others, has cast a long shadow on how we think about the web, and is standing in the way of some innovation.
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The Conceptual Metaphor
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/rearview.jpg” alt=”" title=”rearview” width=”260″ height=”173″ class=”alignleft size-full wp-image-183487″ />In his classic study of media theory, Understanding Media, Marshall McLuhan wrote, “We look at the present through a rear-view mirror. We march backwards into the future.”
Consider these terms: page, scroll, file, folder, trash can, bookmark, inbox, email, desktop, library, archive and index. They are all part of the document metaphor, a superset of the “desktop” metaphor. Some elements, such as scroll, desktop and library pre-date the printing press, but all are based on some sort of “marks on paper-like material” reference.
It is important to understand that the document metaphor is more than a UI metaphor. It is in fact a fundamental way of understanding one domain in terms of another. For better or worse, we continue to understand the web in relation to how we understand documents. Unlike figurative metaphors, such as “he was a lion in battle,” which are simple rhetorical statements, href=”http://en.wikipedia.org/wiki/Conceptual_metaphor” >conceptual metaphors like document-ness are pre-linguistic, and quietly ubiquitous. They infiltrate how we think about things on a much more basic level.
Did it ever occur to you that the phrase “the stock market is up” is actually a particular spatial metaphor for what is really just a number? As a result, we think of the stock market as a geography, which has non-trivial ramifications for how we make decisions about it.
This is often a good thing — conceptual metaphors can be helpful. In dealing with novel phenomena, we often have no choice but to understand the new in terms of the old, the complex in terms of the primal, the abstract in terms of the tangible (companies often pitch themselves according to this logic, i.e. “we’re like FriendFeed for dating”). Accordingly we often conceive of new features, new business lines, and new market opportunities in the same way.
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The Tyranny of the Document Metaphor
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Conceptual metaphors aren’t always a good thing, though, helpful as they may be. A conceptual metaphor enriches your thinking in some directions and impoverishes it in others. It can become a crutch, and a burden.
Consider the terms open and close for digital documents. Serviceable though they were in the early eighties, they make little sense for the live, constantly evolving web “page.” For a rapidly changing page, the pause, play and rewind metaphor borrowed from music player UIs is more appropriate, something the href=”http://www.mashable.com/tag/google-wave/”>Google Wave team has recognized, for example.
As a technology evolves, the metaphor struggles to keep up. It becomes increasingly strained. McLuhan’s “ href=”http://en.wikipedia.org/wiki/The_medium_is_the_message” >medium is the message” phenomenon starts to really kick in, as users encounter the limits and biases of the medium.
In the early days of computing, we needed only a few terms, such as click and double-click, to mitigate the deficiencies of the document metaphor. Today, we make new demands of the metaphor every day, and it fails us regularly. Consider the irony of your Twitter home “page” that can “scroll” much faster than you can “read.”
The solution? Look for new conceptual metaphors.
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Liberating the web, Conceptually
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Let’s continue with the href=”http://www.mashable.com/tag/twitter/”>Twitter example.
The conceptual metaphor of a party, with many overlapping public conversations, works much better than the document metaphor. Sophisticated users keep Twitter in their peripheral vision, where it behaves more like an oral medium that you “listen” to in the background, rather than “seeing” it in the foreground, which the “document” metaphor encourages. Note the deficiencies of the conversation metaphor though: it does not cover the Twitter link economy, or asymmetric following. These are better understood through a “marketplace” metaphor, which, however, downplays the conversational aspects.
Likewise, the metaphor that we currently seem to be embracing for the web is “the stream.”
The emergence of the real-time web has finally precipitated the need for a more dynamic framing, and while the stream is accessible and understandable, it is not without its limitations. The flow of information and our “jumping in and out of the stream” may actually point us in a dangerously passive direction. We may dam a stream, redirect it or harness its power for other uses, but the stream remains a metaphor that emphasizes precisely our inability to control or effectively influence or filter it.
Such are the trade-offs in engineering new metaphors. Google Wave is based on a flux metaphor. YouTube borrows a “channel” metaphor from television. The research project I manage, Xerox Trails, is based on the tricky “trail” (as in hiking) metaphor first proposed by Vannevar Bush in 1945.
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Conclusion
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Central to all these programs of metaphor re-engineering is a recognition that the hyperlink is the basic building block of the web. Our conceptualization of the web still does not truly reflect its non-sequential, branching texture, created by hyperlinks.
We still haven’t truly understood that click and link are as fundamental today as read and write.
All in all, throwing off that burden is an immensely difficult task. It is much easier to create technology that conforms to dominant metaphors. What we need to do as we enter the third decade of the web, however, is consider what we want the web to be rather than awkwardly fitting that vision into older descriptive paradigms.
We need to finally begin articulating the metaphors that will move us beyond the book, and the document. Understanding href=”http://www.ribbonfarm.com/2009/07/01/the-rhetoric-of-the-hyperlink/” >the rhetoric of the hyperlink may be the most essential challenge we must meet before we are able to move our thinking forward and accommodate our digital ambitions.
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/>Reviews: href=”http://www.blippr.com/apps/336656-FriendFeed” >FriendFeed, href=”http://www.blippr.com/apps/348749-Google-Wave” >Google Wave, href=”http://www.blippr.com/apps/336651-Twitter” >Twitter, href=”http://www.blippr.com/apps/336658-YouTube” >YouTube, href=”http://www.blippr.com/apps/393797-iStockphoto” >iStockphoto
Tags: href=”http://mashable.com/tag/conceptual-metaphors/”>conceptual metaphors, href=”http://mashable.com/tag/document-metaphore/”>document metaphore, href=”http://mashable.com/tag/innovation/”>innovation, href=”http://mashable.com/tag/social-media/”>social media
10 Musts for Marketing to Women on Facebook
Jan 13th
Posted by Brette Borow in Social
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href=”http://www.twitter.com/brette” >Brette Borow is the President and Founder of
href=”http://GirlsGuideTo.com” >Girls Guide To, the “ladies only” guide to life, and spends most of her days engaging with the community’s over
href=”http://facebook.com/GirlsGuideTo” >140,000 members.
There are over href=”http://mashable.com/2009/10/03/women-rule-the-social-web/”>56 million women using Facebook in the United States, and for marketers this means one very important thing –- if you have a brand, product or company that targets women, Facebook is the place to be.
Unfortunately, unless you’re a brand that every woman knows or loves, then just being on Facebook is not enough. Facebook has done a great job of giving marketers a powerful tool with its Pages product, but like most things in life, it comes down to execution. To help, here is a list of 10 tips for marketing to women on Facebook.
1. Quality Counts
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The first thing I tell marketers, whether it’s a Fortune 500 company or a friend launching an online jewelry site, is to remember that women are bombarded by marketing messages all day, every day. On the surface, Facebook is no different than the “real world” –- constantly being pitched to and spammed is annoying. The main difference between Facebook and the “real world” is that on Facebook, fans can “hide” your marketing message much more easily than they can avoid the billboard on the way to work. As a result, you are going to have to try your best to connect with them. On Facebook, quality rises to the top more often than not.
2. Create an Emotional Connection
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So quality rises to the top, but what does that mean? For starters lets take a look at what href=”http://facebook.com/dove” >Dove has done on Facebook. Dove is one of the few brands that seems to grasp the fact that on Facebook, content really is queen and that brands must deliberately create an emotional connection with their fans. This is a great strategy to emulate because in order to reach women on Facebook, you are going to have to connect with them by providing content that women can relate to. Something that ignites a reaction like “Wow, that’s me!” will encourage women not only to respond to your messages, but actually remember them. Making an emotional connection is one of the best ways to motivate women to use your brand or service.
3. Provide Utility
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Utility should be synonymous with your brand. It will allow you to create a relationship with your fans. Create a series of posts that your fans can look forward to on a daily or weekly basis — something they will feel a real connection to and will teach them something they can use. If you run a fashion web site, for example, provide a piece of advice from a designer every Friday –- it will make it much harder for your fans to block your updates if they have something to look forward to.
4. Give Fans a Voice
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Women like to be heard. Stand out from the crowd and engage us. By creating a two-way conversation, you are personalizing your brand and making it one that can be trusted.
Your Facebook Page is also one of the best “focus groups” on the web. Not sure if you should add a product to your line? Trying to decide which functionality to add to your iPhone app? Just ask your fans. A great example of this type of interaction is href=”http://facebook.com/HM” >H&M. They are constantly asking their fans what pieces they want to buy, what they would pay and what they want H&M to carry. This type of feedback is invaluable and brings the fan into the overall experience. Women can share their thoughts, and you can enjoy the free insight you’re receiving straight from your target consumer.
5. Listen!
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Not only do we like to be heard, we also like to know we’re actually being listened to. If a fan posts a question on your page, answer it. If she compliments your brand, thank her. And if she complains about it, address her concerns and reassure her that you’re working on fixing it. This is a great way to build trust and showcase the great customer service and support your company offers.
6. Complement Her Life, Don’t Complicate It
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If you’re doing a giveaway, running a great promotion or launching a new product, you need to keep the process simple. href=”http://facebook.com/cosmopolitan” >Cosmopolitan Magazine, for example, constantly offers giveaways and discounts, but always do it in a clear and simple way. The lesson here is not to overthink your promotions. Your fans will look forward to the next time your brand has something new and exciting to share, as long as taking advantage of the offer is relatively pain-free.
7. Don’t Be Redundant
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Unlike Twitter, where most people are following a plethora of people and information is passing by at lightning speed, Facebook has a tendency to draw attention to “spammy posts.” Facebook users do not want to see the same message posted multiple times in their feed. So if you’re promoting something through your Fan Page be sure to reword it and provide additional value before you post it a second time.
8. Keep the Shopping Experience Seamless
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You need to remember that women tend to be the CPOs (Chief Purchasing Officers) in their households, and that they tend to ask friends for advice about brands and products. Women are more than happy to share a good deal when they find one.
href=”http://facebook.com/thelimited” >The Limited was one of the first brands to really grasp that Facebook represents a huge opportunity to reach their CPOs. They have started to embed actual retail offers into their newsfeed. But unlike other brands, they do not drive their traffic off of Facebook. Instead, their feed stories open up into widgets on Facebook that can handle the entire transaction right there. This clever use of technology is a prime example of ways that brands need to think outside of the box to reach their social shoppers.
9. Remember: She’s a Social Shopper
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Women also tend not to be shy about sharing their distaste about a brand or product or talking about their poor experience, so never take advantage of your fans. The last thing you want is your target demographic badmouthing your brand on a viral platform like Facebook.
Keep your offers and processes clear and honest and always respond to feedback and criticism.
10. Keep Your Fans in the Loop
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Fill your fans in on the positive but don’t be afraid to address the negative. As we all know, the web is transparent. Allow it to work in your favor. Just launched a new Android app? Let your fans be the first to know. Just got nominated for 6 Grammy Awards and want to share it with the world? Then do what href=”http://facebook.com/LadyGaga” >Lady Gaga did and let your fans know the moment you find out. In a transparent world, you can share your news with your fans, and the sooner the better.
Last but not least, if your company is experiencing difficulties like supply shortage or a down web site, be the first to let your customers know. Be upfront and straightforward. Your honesty will speak volumes about your brand.
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More Facebook resources from Mashable
/>
- href=”http://mashable.com/2009/04/02/facebook-personal-brand/”>HOW TO: Build Your Personal Brand on Facebook
/> – href=”http://mashable.com/2009/05/27/facebook-page-vs-group/”>Facebook Pages vs Facebook Groups: What’s the Difference?
/> – href=”http://mashable.com/2010/01/12/facebook-privacy-detrimental/”>Why Facebook’s Privacy Changes are Detrimental to Users
/> – href=”http://mashable.com/2009/10/06/facebook-blog-integration/”>HOW TO: Integrate Facebook With Your Blog
/> – href=”http://mashable.com/2009/10/07/facebook-groups/”>HOW TO: Manage a Facebook Group
/>Reviews: href=”http://www.blippr.com/apps/336868-Android” >Android, href=”http://www.blippr.com/apps/336650-Facebook” >Facebook
Tags: href=”http://mashable.com/tag/brand/”>brand, href=”http://mashable.com/tag/branding/”>branding, href=”http://mashable.com/tag/business/”>business, href=”http://mashable.com/tag/facebook/”>facebook, href=”http://mashable.com/tag/facebook-fan-page/”>facebook fan page, href=”http://mashable.com/tag/list/”>List, href=”http://mashable.com/tag/lists/”>Lists, href=”http://mashable.com/tag/marketing/”>MARKETING, href=”http://mashable.com/tag/small-business/”>small business, href=”http://mashable.com/tag/social-media/”>social media, href=”http://mashable.com/tag/social-networks/”>social networks
5 Tips for Creating a Successful Social Media Contest
Jan 13th
Posted by Clay McDaniel in Social
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/social-trophies.jpg” alt=”trophies image” class=”alignright size-full wp-image-143936″/>Clay McDaniel is the principal and co-founder of social media marketing agency,
href=”http://www.springcreekgroup.com/” >Spring Creek Group. Find him via
href=”http://twitter.com/springcreekgrp” >@springcreekgrp on Twitter.
One of the best ways to drive engagement and build word of mouth traffic about your brand is to run a contest via social media channels. Not only does it engage consumers with your brand in a fun and exciting way, it results in a treasure-trove of customer information, preferences, and feedback you can then mine to improve your business. And, best of all, launching an online contest can be very inexpensive.
However, there is a subtle art to social contests. Your brand needs to appear neither too “cheesy” nor too “salesy,” and you must deliver a prize that people really want. This can be a standard product or gift card, or a “notoriety” prize, such as publishing a winner’s video. What’s more, the contest itself has to be fun and easy to participate in. Few prizes are worth doing something extremely boring, monotonous, or complicated.
Here are five specific strategies you can follow to launch and manage a social contest, and leverage it to deliver real business value.
1. Define Your Marketing Goal
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Every contest you launch should meet a specific marketing goal. Do you want to drive awareness of a new product or service? Collect a list of customers interested in a specific product segment? Encourage new participants to use your company’s social networking channels? There are many valid reasons to launch a contest, but it’s important to know ahead of time what you’re trying to accomplish. This goal will set the tone for your contest strategy.
2. Get Creative
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Here’s the fun part: Creating your contest. The sky’s the limit when it comes to the type of contests you can launch. Here are a few ideas:
– A video contest inviting users to create a new commercial for one of your products
/> – A user-generated content contest that awards the best ‘personal experience stories’
/> – A photo contest related to your product or service
/> – A product invention contest with a large cash prize
Of course, your contest can be short and offer a small prize, or longer and more involved. Check out the href=”http://www.startupnation.com/homebased100″ >Startup Nation Home Based 100 business creation competition that received thousands of entries and high-profile sponsors for an idea of just how big a contest can become.
3. Leverage Social Channels
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/> The best part about online contests is how easy it is to take them viral, encourage participation, and link them into your social marketing activities. Promote your contest via Facebook, Twitter, your company blog, and all other social channels, as well as via traditional marketing channels such as print, e-mail, and in-store signage.
Just search the word href=”http://search.twitter.com/search?q=contest” >contest on Twitter to see hundreds of contests going on right now. The best contests are intensely social by nature, because people like to play games and contests together, and most people love to share the chance to win a cool prize with friends and family. Ensure your contest is easily sharable by embedding “share this” links on the contest site, on Twitter, Facebook, YouTube, and everywhere else people will come across it.
Use a social media tracking tool like href=”http://www.meteorsolutions.com” >Meteor Solutions to see which people and sites are sharing your contest, then promote your contest more heavily to those communities. Make sure your contest spreads like wildfire by encouraging easy “copy/paste” sharing using the href=”http://www.bit.ly” >Bit.ly URL shortener for the links to your contest location online. Most importantly, allow the contest participants to vote to choose the winner, which keeps the audience interacting with one another and engaged long after each person has submitted their entry.
4. Finish the Contest
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Everyone loves a winner, so make sure you don’t let your contest drag on too long. A typical social contest runs about four weeks –- longer, of course, if it’s more complex (e.g. programming a software algorithm or inventing a new product). When the winner is chosen, do a PR push to publicize their win. Of course, use Facebook and Twitter to promote the winner like mad. Go back to your social media tracking software and find out which people and social sites are talking most about the winner, then post comments on those networks to drive even more interest in the winner.
5. Measure the Contest
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Of course launching a contest wasn’t just for fun, it was to achieve a specific marketing goal. So after the contest is done, you need to measure the impact it had on brand engagement, clickthrough to your site, conversion, and bottom-line sales. Again, you can use your social media tracking tool to measure all of these success metrics. Find out whether your contest drove as much traffic to your site as you had hoped, and whether this traffic resulted in conversion, however you may measure that (e.g. purchases, newsletter subscriptions, Twitter followers, etc.).
Many brands have done a great job with social contests. Spring Creek Group, for example, created a social media contest to drive interest and traffic during the launch of the Microsoft Bing search engine last summer. Bing launched href=”http://mashable.com/2009/07/20/bing-jingle/” >The Bing Jingle Contest, and invited people to upload user-generated video “jingles” about Bing to their official YouTube channel. Bing then promoted the videos via its Facebook Page, Twitter updates, and other social channels. The video with the most views and highest ratings would be crowned the winner, with the creator receiving a $500 gift card.
Overall, the contest garnered 27 video entries, over 238,000 views, 550 comments on the videos, and 2,200 tweets. The word of mouth generated by the contest was phenomenal, and was covered by many top blogs. The contest took on a life of its own, generating both defenders and detractors over the href=”http://mashable.com/2009/08/05/bing-goes-the-internet/”>winning video.
More Great Contest Examples
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Marin Software’s href=”http://biggestsearchgeek.com/” >Biggest Search Geek Contest: This is a fun and very popular contest, now in its second year, that pits smart search marketers against one another for a free pass to SMX West — double points for creating a cool B2B social contest.
#TriviaTues: Fancast, Comcast’s competitor to Hulu, promotes href=”http://twitter.com/search?q=%23triviatues” >#TriviaTues, a weekly trivia event where Twitter users who follow href=”http://twitter.com/fancasttrivia” >@FancastTrivia and answer twenty trivia questions can win free DVDs, movie tickets, and t-shirts.
Moonfruit’s Win a Macbook Pro Everyday for 7 Days: Moonfruit, provider of do-it-yourself web site building tools for small businesses, recently completed this href=”http://mashable.com/2009/07/01/moonfruit-macbook/”>hugely successful contest. You can see results and entries href=”http://www.moonfruit.com/macbook-pro.html” >on their web site.
More business resources from Mashable:
/>
- href=”http://mashable.com/2010/01/11/social-media-integration/”>The 10 Stages of Social Media Business Integration
/> – href=”http://mashable.com/2009/10/27/social-media-roi/”>HOW TO: Measure Social Media ROI
/> – href=”http://mashable.com/2010/01/09/social-media-connect-entrepreneurs/”>HOW TO: Use Social Media to Connect with Other Entrepreneurs
/> – href=”http://mashable.com/2009/12/28/social-media-business-strategy/”>HOW TO: Implement a Social Media Business Strategy
/> – href=”http://mashable.com/2010/01/11/start-page/”>HOW TO: Use a Start Page to Stay Organized
/> – href=”http://mashable.com/2009/12/03/news-reader/”>HOW TO: Choose a News Reader for Keeping Tabs on Your Industry
/> – href=”http://mashable.com/2009/09/30/small-business-strategies/”>5 Advanced Social Media Marketing Strategies for Small Businesses
Images courtesy of rel=”nofollow” href=”http://www.istockphoto.com/mashableoffer.php”>iStockphoto, rel=”nofollow” href=”http://www.istockphoto.com/user_view.php?id=2196459″>adventtr, rel=”nofollow” href=”http://www.istockphoto.com/user_view.php?id=2131247″>WendellFranks
/>Reviews: href=”http://www.blippr.com/apps/393174-Bing” >Bing, href=”http://www.blippr.com/apps/336650-Facebook” >Facebook, href=”http://www.blippr.com/apps/337063-Hulu” >Hulu, href=”http://www.blippr.com/apps/336651-Twitter” >Twitter, href=”http://www.blippr.com/apps/336658-YouTube” >YouTube, href=”http://www.blippr.com/apps/393944-bitly” >bit.ly, href=”http://www.blippr.com/apps/393797-iStockphoto” >iStockphoto
Tags: href=”http://mashable.com/tag/bing/”>bing, href=”http://mashable.com/tag/business/”>business, href=”http://mashable.com/tag/contest/”>contest, href=”http://mashable.com/tag/contests/”>Contests, href=”http://mashable.com/tag/facebook/”>facebook, href=”http://mashable.com/tag/marketing/”>MARKETING, href=”http://mashable.com/tag/moonfruit/”>moonfruit, href=”http://mashable.com/tag/small-business/”>small business, href=”http://mashable.com/tag/social-media/”>social media, href=”http://mashable.com/tag/social-networks/”>social networks, href=”http://mashable.com/tag/twitter/”>twitter, href=”http://mashable.com/tag/youtube/”>youtube
Zen and the Art of Twitter: 4 Tips for Productive Tweeting
Jan 12th
Posted by Soren Gordhamer in Social
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href=”http://twitter.com/SorenG” >Soren Gordhamer is the organizer of the
href=”http://www.wisdom2summit.com/” >Wisdom 2.0 Conference, which brings together staff from tech companies with neuroscientists, Zen teachers, and others to explore living wisely in our modern age. Mashable readers can use code ‘Mashable‘ for a discount when
href=”http://www.wisdom2summit.com/Register” >registering.
Tweeting is easy. Tweeting and using social media with balance and effectiveness — not so easy. Zen teachings have much to offer those of us who wish to make our time on social networks more rewarding and productive.
We all have days when we engage social media with a focus and sense of direction that enriches our work and life. We find useful content and have good communication with friends, while also attending to other tasks we need to accomplish. We have other days, however, when we lose focus, and get overwhelmed and lost on social media, and find ourselves at the end of the day usually with more stress, and wondering what we actually accomplished.
Below are the top four Zen lessons to help you get the most positivity and productivity out of your social media experience.
1. Approach With a Beginner’s Mind
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/meditation.jpg” alt=”meditation image” class=”alignleft size-full wp-image-143936″/>“In the beginner’s mind, there are many possibilities; in the expert’s, there are few.” – Zen Master Suzuki Roshi
It seems that more and more people are claiming to be experts of one kind or another, and many of them are using social media. In fact, recent reports suggest that there are now href=”http://mashable.com/2009/12/27/social-media-experts-twitter/”>over 15,700 people claiming to be social media experts on Twitter.
There is nothing wrong with experts. I am sure many who claim to be are quite skilled and knowledgeable. However, the question is not only how much we know, but how much are we willing to learn from our time on social media?
The person who thinks he “knows” or is an “expert” is often less open to new learning. In the age of social media, things change so fast that what we knew about a subject yesterday may not apply to today. What matters is less about what we knew in the past, and much more about how open we are to learning today. This applies especially to social media.
Lesson: Rather than focus on what you know when engaging in social media, focus on what you can learn.
2. Give What You Want to Receive
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/passing-baton.jpg” alt=”baton image” class=”alignright size-full wp-image-143936″/>Zen student asks, “I am very discouraged. What should I do?”” Zen teacher responds, “encourage others.”
There are countless ways that social media can help us with everything from our business to our social life. However, while there is much to gain from social media, we could also say there is much to give to social media too. From a Zen perspective, it is important to give what we wish to receive. Want to find more customers for your business on Twitter or Facebook? Help others find customers for their business. Feel like you deserve more praise online? Praise others more. Want more people responding to your tweets? Respond to their tweets more. Tired of reading meaningless tweets? Make the effort to post meaningful ones yourself.
If we approach social media focused exclusively on what we can gain or what we think we should get, we set up a division in our relationships, one that often ends up preventing us from receiving the very thing we seek. When we give what we want to receive, it changes the dynamic such that, ironically, we are more likely to get what we seek.
Lesson: Focus not only what you can gain but also what you can give.
3. Only Add Useful Content
/>
src=”http://cdn.mashable.com/wp-content/uploads/2010/01/speak-no-evil.jpg” alt=”speak no evil image” class=”alignleft size-full wp-image-143936″/>“Do not speak unless you can improve on silence.” — Zen saying
The tools of social media give us countless ways to share content with people across the world. They do very little, however, to ensure that content is useful or purposeful. There is often the belief that to be active and effective on social media one has to post consistently, letting people know throughout the day what we are doing and thinking.
However, just as great music is in part the relationship between sound and silence, we could say that for Twitter and Facebook updates, what matters is not just the content of our posts, but also the amount of space between them. I am sure we all likely follow people on Twitter who may not tweet everyday, but when they do, we are excited to read what they post. It is the quality of their tweets that matters more than the quantity of them.
Lesson: Post not to fill empty space, but to add value.
4. See Differently
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src=”http://cdn.mashable.com/wp-content/uploads/2010/01/vision.jpg” alt=”vision image” class=”alignright size-full wp-image-143936″/>“Look out from the frameless window of a long pause. Let the images come to you rather than chasing outward after them…. If you want to see differently, you’ll have to look differently.” — Ji Aoi Isshi
A key element to Zen is to focus not only what exists in the external world, but to also be attentive to the internal lens from which we view it. If a cup is filled half way with water, one person could see it as half empty, another as half full. The cup, however, is what it is.
In the same way, we can have a million followers on Twitter, then look at href=”http://twitter.com/aplusk” >Ashton Kutcher who has over 4 million, and think, “I am way behind” and approach the service with the desire to “catch up.” Or we can have 20 followers, and think, “Cool, twenty people want to read my tweets,” and engage with Twitter from a positive state of mind. The number of followers we have often has little to do with the positive or negative attitude with which we approach the service. What matters is less about our number of followers, and much more about how we “see” or “look” — the mental approach we take.
Lesson: Focus more on the mental approach you take, and less on comparing yourself with others.
Conclusion
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Of course we are going to use social media, but the real challenge is doing so effectively. There is an old Zen story about a man riding a horse that is galloping very quickly. Seeing him, a woman asks, “Where are you going in such a hurry?” To which the man replies, “I have no idea. Ask the horse!” There are likely days that if someone asked us what we were doing, we might reply, “I have no idea. Ask Twitter and Facebook!”
When we let the horse, or social media, direct us, we get overwhelmed and unfocused, and our time is not spent well.
Twitter and Facebook are incredible tools, but making the most of our time on them requires paying attention to the mental approach we take. When we engage them with a beginner’s mind, a desire to give, a focus on adding useful content, and a positive state of mind, we will likely have more days guiding the horse than the opposite.
More social media resources from Mashable:
/>
- href=”http://mashable.com/2009/12/03/the-tao-of-tweeting/”>The Tao of Tweeting
/> – href=”http://mashable.com/2010/01/07/social-media-changed-us/”>How Social Media Has Changed Us
/> – href=”http://mashable.com/2010/01/10/educators-social-technology/”>3 Ways Educators Are Embracing Social Technology
/> – href=”http://mashable.com/2009/12/09/5-tips-online-friendships/”>5 Tips for Building Lasting Online Friendships
/> – href=”http://mashable.com/2010/01/05/effective-online-networking/”>4 Steps for Effective Online Networking
[img credit: href="http://www.flickr.com/photos/euart/282104427/" >euart]
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/>Reviews: href=”http://www.blippr.com/apps/336650-Facebook” >Facebook, href=”http://www.blippr.com/apps/336651-Twitter” >Twitter, href=”http://www.blippr.com/apps/393797-iStockphoto” >iStockphoto
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Why Facebook’s Privacy Changes are Detrimental to Users
Jan 12th
Posted by Vadim Lavrusik in Social
href=”http://api.tweetmeme.com/share?url=http://mashable.com/2010/01/12/facebook-privacy-detrimental/&service=bit.ly”>
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src=”http://cdn.mashable.com/wp-content/uploads/2009/12/facebook-privacy1.jpg” alt=”facebook privacy image” class=”alignright size-full wp-image-143936″/>Though
href=”http://mashable.com/category/facebook/” >Facebook founder Mark Zuckerberg says that
href=”http://mashable.com/2010/01/10/facebook-founder-on-privacy/” >public is the new “social norm,” many members who use the social network for professional and business reasons have lost the ability to conduct certain actions privately as a result of
href=”http://mashable.com/2009/12/09/facebook-privacy/” >changes made to the settings.
And despite this being a reflection and a catalyst of our social activities becoming more public through the likes of
href=”http://mashable.com/tag/twitter/”>Twitter and other sites, not having the option to control certain aspects in some ways is detrimental to the way we use the site and has the potential to deter users from using the site freely.
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id=”more-181269″>
Public Activity, Pages, Friend Lists Without Control
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Changes to Facebook’s privacy settings mean that you can no longer hide your name, profile picture, networks, friends list, current city, and perhaps more importantly, the Pages that you are a “fan” of from being broadcast on your wall. The changes also include your activity (liking or commenting, becoming friends, writing on a wall, etc.). In some ways this is great for Facebook and can be beneficial to users — for example, being able to see all the activity of those you’re connected to can potentially make it easier to find new friends.
However, there are many reasons why you might not want others to see your activity. One of the biggest reasons is that it could be taken out of context by friends, co-workers, or business partners. You might think twice about your engagement on other profiles knowing it will appear on your wall.
Broadcasting Without Context
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The fact that this information is being displayed is not just a problem because it removes the ability to control the privacy of your engagement with users and Pages, but also because it is being broadcast without context. Someone that stumbles onto your wall only sees the record of the action without knowing the reasoning behind it.
For example, as a journalist that uses the network for reporting, I have joined Facebook Pages or groups to gain contacts for reporting. With the previous settings, I was able to hide my joining the group from being broadcast to my network. However, now it gets posted onto my wall automatically and could easily be taken out of context. If I join a political or advocacy group strictly because I am trying to find sources, it might appear to my friends and colleagues that I joined the group because I support the cause.
We simply might not want to broadcast these certain activities, in both our personal and professional lives. In some ways, we may now be discouraged to friend certain people because we don’t want our boss to think we’re crossing the line with a source, or your wife to think that you’re flirting with an old friend by commenting on her wall.
Conclusion
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Facebook is pushing itself to become more public than ever, and that has a lot of potential upsides. However, they should continue to keep users in mind by giving them options to control the information being broadcast.
It’s hard to tell what impact this will have on users, but it has the potential to decrease activity rather than increase it. Sure, people aren’t forced to use the platform, but Facebook has become part of our everyday lives. Longtime users accustomed to previous privacy options are being alienated when those choices are taken away.
What do you think? Have you had issues with the new settings? How are you dealing with them?
/>
More Facebook resources from Mashable
/>
- href=”http://mashable.com/2009/12/30/facebook-2009/”>How Facebook Dominated in 2009
/> – href=”http://mashable.com/2009/12/31/facebook-2010/”>Facebook: 5 Predictions for 2010
/> – href=”http://mashable.com/2009/10/14/facebook-events-guide/”>HOW TO: Organize an Event on Facebook
/> – href=”http://mashable.com/2009/10/06/facebook-blog-integration/”>HOW TO: Integrate Facebook With Your Blog
/> – href=”http://mashable.com/2009/05/27/facebook-page-vs-group/”>Facebook Pages vs Facebook Groups: What’s the Difference?
/> – href=”http://mashable.com/2009/10/07/facebook-groups/”>HOW TO: Manage a Facebook Group
/> – href=”http://mashable.com/2009/04/02/facebook-personal-brand/”>HOW TO: Build Your Personal Brand on Facebook
/>Reviews: href=”http://www.blippr.com/apps/336650-Facebook” >Facebook, href=”http://www.blippr.com/apps/336651-Twitter” >Twitter
Tags: href=”http://mashable.com/tag/facebook/”>facebook, href=”http://mashable.com/tag/facebook-privacy-settings/”>facebook privacy settings, href=”http://mashable.com/tag/privacy/”>privacy, href=”http://mashable.com/tag/trending/”>trending